To make sure that each patient receives our utmost individual attention, we have set aside the correct dedicated time for each appointment.

Deposits are taken at the time of the appointment booking for all services.

Deposits

• £20 for Hygienist Appointments
• £20 for Existing Patient Dental Examinations
• £20 for All Dental Treatment (except Orthodontics, Implants and Oral Surgery)
• £95 for New Patient Adult Consultations
• £30 for New Patient Child Consultations (Aged 0-4)
• £55 for New Patient Child Consultations (Aged 5-17)
• £98 for New and Existing Patient Emergency appointments
• £50 for Invisalign, Dental Implants and Oral Surgery Consultations

Failure to secure your appointment with a deposit may result in your appointment being given to another patient.

Cancellations and failed to attend appointments

If you need to cancel your appointment, we require 24 hours’ notice.

We ask for all cancellations to be made in person, via phone during opening hours or a voicemail should the practice be closed.

*** Please note this does not include weekends and Bank Holidays when the practice is closed. E.g., Cancelling an appointment for a Monday, the practice must be notified on the Friday.

For any appointments giving less than 24 hours’ notice will result in losing your deposit.

For any appointments giving less than 24 hours’ notice a ‘fail to attend’ occurs, should any existing patient FTA 3 or more times consecutively they are removed from the practice list. Should any New patients ‘fail to attend’ 1 appointment prior to being seen they will be removed from the practice list.

Cancelling on behalf of someone else

Please note we keep to the rules of clinical confidentiality. If you are cancelling on behalf of someone else, we need to know that you have their permission to do so, unless they are incapable (because of physical and mental illness) or you are the parent/carer of the patient.

Cancelling due to illness

Patients who are unable to make their appointment due to illness must, where possible, contact the practice 24 hours before the appointment if they cannot attend.

Failing to attend an appointment or give insufficient notice of cancellation a fee may be charged, and/or may no longer be seen at the practice.

Patients with Membership Plans

Patients on our DPAS Membership Plans do not need to pay deposits for any of their treatments except for Orthodontics, Implants and Oral Surgery.

Missed or late cancellations will count as one of your planned allocated appointments.